All My Stuffs
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POWER MINISHOP RATE 90%
【BIODERMA】Sensibio H20 / Sebium H20 ● Make-up Removing Micelle Solution ●
29 items sold
6.6

【BIODERMA】Sensibio H20 / Sebium H20 ● Make-up Removing Micelle Solution ●


Customer who recommended this item
656
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller Apr 22, 2016
Manufacturer/
Place of origin
FRANCE Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Sensibio H20 / Sebium H20 ● Make-up Removing Micelle Solution ● Sensitive/Combination/Normal/Oily Skin ● BIG BOTTLE ● EYES/FACE/ADULTS/TEENS
BOOKMARK 1 2 3 4 5 6 7

Photo Review (262)

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Customer Review (653)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 14, 2019 ire***
Highly Recommend Dec 25, 2018 ho_***
Highly Recommend Dec 24, 2018 och***
Highly Recommend Dec 22, 2018 man***
Highly Recommend Dec 19, 2018 Qiu***
Highly Recommend Dec 17, 2018 mud***
Highly Recommend Dec 03, 2018 yon***
Highly Recommend Dec 01, 2018 chl***
Recommend Nov 22, 2018 Blu***
Highly Recommend Nov 21, 2018 jea***

Item Q&A(30)

Status
Question & Answer
  • Notice

    Return & Exchange Policy

    Do take note that ALL items from All My Stuffs are strictly non-returnable and refundable.
    Please double check before checkout. Thank you.

    -All My Stuffs
    All My Stuffs
  • Answered
    Question
    dro******* 2018-10-15
    Answer
    Dear Customer, kindly visit our retail outlets (http://www.venusbeauty.com.sg/locator/) to check on the product as we do not have access to the warehouse. Thank you
    All My Stuffs 2018-10-15
  • Answered
    Question
    kry******* 2018-05-09
    Answer
    Order cancelled completed
    All My Stuffs 2018-05-09
  • Answered
    Question
    Hel******* 2018-05-02
    Answer
    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.
    All My Stuffs 2018-05-03
  • Unanswered
    Question
    bor******* 2018-01-26
  • Answered
    Question
    tra******* 2017-12-27
    Answer
    Private Enquiry
    All My Stuffs 2017-12-28
  • Unanswered
    Question
    est******* 2017-10-07
  • Answered
    Question
    SRA******* 2017-09-18
    Answer
    Dear customer, we have responded to your previous Qpost that we are investigating with Qxpress. We will update u as soon as Qxpress responds. Thank you.
    All My Stuffs 2017-09-18
    Question
    Please update me
    Question
    Hi. Please reply
    Answer
    Dear customer, we have already forwarded this to Qxpress to investigate and we are watiing for their response. Please rest assured that we will get back to u on this. Thank you.
    Question
    Been 5days and still investigating? I just want my stuff to use or my money. I am a regular with multiple purchases at this shop so dissapointing
    Question
    Reply me here. Be transparent to others how your investigation is.
    Question
    Hi any update
    Answer
    Dear customer, as of now, we are still waiting for Qxpress to refund us. We will only be able to replace for you once they have refunded us. Thank you.
    Question
    Since 18Sept you kidding us, and such a big vendor you are need to wait for that qexpress refund to do an exchange or refund my money!
    Question
    Having 2 qexpress and courier teams calling me yesterday, so what is the outcome? I need to clear this issue before making a new purchase with you , so scary!!!
    Question
    Please update me now you want to exchange or refund or send me a new one!!!!!!!
    Question
    Pathetic! Nearly 4weeks not yet resolve? Scared to reply our last msg? Not even a call from your shop.
    Question
    can i buy 1 and you ship me 1+1replacement?????
    Answer
    Dear customer, we have received an update from Qxpress that they are processing the refund. As soon as we receive the refund, we will inform u. Thank you for your patience.
    Question
    Today 8th any update?
    Question
    Today 10th Oct any updates?
    Question
    Exact 1month. Can we settle this asap?
    Question
    Pls refund me if you do not want to send me a new bottle
    Question
    Cheapskate give me backmy money
    Question
    Please reply!!!!!!!!!!!!!!!!!!!
    Answer
    Dear customer, please provide us with your email address. We will keep u in the loop in our conversation with Qxpress. Thank you.
    Question
    The feedback team already called me again. Pls resolve this asap
    Question
    Give me a DELIVERY DATE FOR TGE NEW BOTTLE
    Question
    No updates. Pls reply soon!!!
    Answer
    Dear customer, we just received a reply from Qxpress that they are still pending for approval. Screenshot attached.
    Question
    That is your side to settle with them. No money or stock to pay me back???
    Answer
    Dear customer, apologies for delay.. We have repacked another piece for you. Do keep a lookout for another parcel from Qxpress. Thank you.
    Question
    Ok noted, we will update once received. Thank you.
    Answer
    okie noted
  • Answered
    Question
    nii******* 2017-09-09
    Answer
    Water based.
    All My Stuffs 2017-09-12
    Question
    When will 100ml come in?
    Answer
    Dear customer, thank you for your enquiry. We have updated the inventory, please check selling page. Thanks.
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Address
4 TOH TUCK LINK VENUS BEAUTY PTE LTD 4 TOH TUCK LINK, VENUS BEAUTY BUILDING

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Policy & Notice
How to Return/Exchange