Dr. Ci:Labo 🍊Labo Labo  Super-Keana Lotion 200ml
25 items sold
11.2

Dr.CiLaboDr. Ci:Labo 🍊Labo Labo Super-Keana Lotion 200ml

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Customer who recommended this item
331
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
100% Guarantee Authentic and Brand New Products Seller Jan 27, 2016
Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Hong Kong)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Dr. Ci:LaboLabo Labo Super-Keana Lotion 200ml,
BOOKMARK 1 2 3 4 5 6 7

Customer Review (165)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 20, 2019 tam***
Recommend Jan 17, 2019 Yen***
Highly Recommend Jan 14, 2019 jor***
Highly Recommend Jan 14, 2019 asp***
Highly Recommend Jan 14, 2019 rj_***
Highly Recommend Jan 11, 2019 ber***
Highly Recommend Jan 10, 2019 ang***
Highly Recommend Jan 09, 2019 122***
Highly Recommend Jan 09, 2019 122***
Highly Recommend Jan 08, 2019 Chi***

Item Q&A(13)

Status
Question & Answer
  • Notice

    100% Guarantee Authentic and Brand New Products

    100% Guarantee Authentic & Brand New Products
    Cosmede
  • Answered
    Question
    kar******* 2018-12-19
    Answer
    Dear valued customer,

    Thank you for your message.

    We regret that it didn't mention, please kindly check with the brand CS or try the texture at the shop before buying from us since sensitive skin needs to check carefully or consult to the dermatologist for advice before using a new product.

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM
    Cosmede 2018-12-19
  • Answered
    Question
    sea******* 2018-12-17
    Answer
    Dear valued customer,

    Thank you for your purchase.

    Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same - a genuine product produced by the same manufacturer.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM
    Cosmede 2018-12-18
    Question
    Hello, basically the ingredients list on the box doesn't match with the one that is given here. It is very different.
    Answer
    Dear valued customer,

    Thank you for your message.


    We confirm our products are 100% genuine and fresh.

    In this case, could you please provide some pictures to show the received product so that we can better understand the situation & offer corresponding solution asap?


    We need the following photos for further investigation:-

    1. Product photo with our label ( a QR code stick on the product / packing box)

    2. Product photo with batch code and bar code


    Should you have further queries, please do not hesitate to contact us again.

    Appreciated for your understanding and cooperation.

    Look forward to your reply soon.

    Best regards,
    COSME-DE.COM
    Question
    Hi I have attached the ingredients list from my box. Unfortunately I have thrown away the box. You can however check the ingredients on the box in your warehouse, compare it with mine, and also the ingredients list that is on the qoo10 listing web page for it.
    Thanks!
    Answer
    Dear valued customer,

    Thank you for your reply.

    The ingredients list on Qoo10 is in English, yours is in Japanese. Our products are sourced from authorized and legitimate distribution firms around the world. They are just different packing but same product.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

    Question
    Hello, precisely why when I read the Japanese ingredients, it is not the stated ingredients. You can even try Google translate and you will know that it is not the same ingredients.
    I mean, 甲乙丙丁 is ABCD when translated right?
    干草is licorice.
    The ingredients in English is not the same as in the japanese. There are no vitaminC, fullerenes, peptides etc etc in this Japanese version as opposed to the English ingredients list. The English version is a much more good Toner in terms of ingredients which is the one I wanted. Not this.
    Thanks
    Answer
    Dear valued customer,

    Thank you for your message.

    We need the following photos for further investigation:-

    1. Product photo with our label ( a QR code stick on the product / packing box)

    2. Product photo with batch code and bar code


    Should you have further queries, please do not hesitate to contact us again.

    Appreciated for your understanding and cooperation.

    Look forward to your reply soon.

    Best regards,
    COSME-DE.COM

  • Answered
    Question
    Vio******* 2018-12-14
    Answer
    Dear valued customer,

    Thank you for your purchase.

    Your order was dispatched on 7-Dec .

    You may track your order at http://track.quantiumsolutions.com/ NOW and http://beta.singpost.com/track-items LATER with the tracking number RP206250599SG.

    The parcel need to go through the custom clearance and the courier need times to process and handle the parcels and update the tracking information, therefore the status may not be able to update soon.

    Please kindly note that the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. It may vary during peak seasons like Christmas or process custom clearance.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM
    Cosmede 2018-12-14
  • Answered
    Question
    sin******* 2018-12-12
    Answer
    Private Enquiry
    Cosmede 2018-12-12
  • Answered
    Question
    ury******* 2018-12-10
    Answer
    Dear valued customer,

    Thank you for taking your time to write to us.

    We regret that all promotion are set by Qoo10 Account Manager so we have no idea when or will there be next promotion.

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM
    Cosmede 2018-12-11
  • Answered
    Question
    mar******* 2018-12-05
    Answer
    Private Enquiry
    Cosmede 2018-12-05
  • Answered
    Question
    apr******* 2018-12-04
    Answer
    Dear valued customer,

    Thank you for your message.


    How to use:
    After washing face, pour appropriate amount and evenly apply it all over face. Massage it until full absorption.

    You can use cotton pad or not as you like.

    This is applied as first step after cleansing as toner.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

    Cosmede 2018-12-05
  • Answered
    Question
    mar******* 2018-12-04
    Answer
    Private Enquiry
    Cosmede 2018-12-04
    Question
    Private Enquiry
    Answer
    Private Enquiry
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Hong Kong Kowloon Kwun Tong Hong Kong

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