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Q & A Lists
Item Question & Answer
[ Michael Kors ] Jan update / department store 310 Type Wallet / BAG Collection ♥from USA
[ Michael Kors ] Jan update / department store 310 Type Wallet / BAG Collection ♥from USA
Item Q&A
  • Question : Inquiry for the item from hih****Jan 19, 2019

  • Question : Inquiry for the item from her****Jan 17, 2019

    Does style 10 bag comes with receipt and card? Dustbag too? If There’s any defects how’s the exchange and returns like? First purchase hence the questions.

    Answer : [Re] Inquiry for the item from her****

    Hello,

    Our style 10 bags do indeed come with dustbag and gift receipt. As for defects, there are only rare occurances like that when the factory has made an inevitable mistake. We usually work with the customer on a conlcusion to make sure all of our customers are happy with our service! Let us know if you have any other questions regarding our products. Thank you.

    Question : [Re] Inquiry for the item from her****

    Thank u. Ordered. Pls ensure it comes with gift receipt and dustbag.

  • Question : Inquiry for the item from yus****Jan 17, 2019

    Do the card holder come with a box or dust bag?

    Answer : [Re] Inquiry for the item from yus****

    Hello,

    The card holders from the listing you are referring to does not come with an additional dust bag, and boxes may vary on the product but typically, it creates an extra hassle for shipping prices. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from chl****Jan 14, 2019

    Hi
    I want to order style 35 soft pink when will it in stock again?

    Answer : [Re] Inquiry for the item from chl****

    Hello,

    We are currently unsure of when we will restock that item anytime soon. Feel free to ask us questions regarding other products we currently have available that may be of your interest. Thank you.

  • Question : Inquiry for the item from lor****Jan 11, 2019

    What is the weight of the jet set cross body clutch black? Thanks.

    Answer : [Re] Inquiry for the item from lor****

    Hello,

    The bag is not soft nor stiff, it is somewhere in between but more towards soft. As for the weight, you may check our listing description accordingly. Thank you.

+View all Notice, FAQ, Q&A >>
[Marc Jacobs] 7 Type Flat price Snapshot Camera Bag/Authentic from USA ♥
[Marc Jacobs] 7 Type Flat price Snapshot Camera Bag/Authentic from USA ♥
Item Q&A
  • Question : Inquiry for the item from kzj****Jan 17, 2019

    Hi, when will stock for baby pink arrive?

    Answer : [Re] Inquiry for the item from kzj****

    Hello,

    We are currently unsure of when we will restock that item anytime soon. Feel free to ask us questions regarding other products we currently have available that may be of your interest. Thank you.

  • Question : Inquiry for the item from wei****Jan 05, 2019

    Hi, seller does the Marc Jacobs snapshot bag comes with care card n dustbag? Where is the origin manufacturer from? Is there Marc Jacobs name engraved on the zipper and strap hook? Thank you.

    Answer : [Re] Inquiry for the item from wei****

    Hello,

    We are unable to clarify the exact manufacturer at the moment but we assure that all of our products are 100% authentic and are typically from retail/department stores. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from wei****Jan 04, 2019

    Hi seller, which country is the MJ snapshot bag comes from?

    Answer : [Re] Inquiry for the item from wei****

    Hello,

    We are unable to clarify the exact manufacturer at the moment but we assure that all of our products are 100% authentic and are typically from retail/department stores. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from Lei****Dec 11, 2018

    Hi seller. Do you have white in colour for the bag?

    Answer : [Re] Inquiry for the item from Lei****

    Hello,

    We currently do not. Please check our shop for what is in stock. Let us know if you have any other questions. Thank you

  • Question : Inquiry for the item from 212****Dec 03, 2018

    Hi, when will u restock french grey . the one with sling with marc jacobs name.?

    Answer : [Re] Inquiry for the item from 212****

    Hello,
    We will try the best of our ability to restock
    them but there is no guarantee.
    Thank you.

+View all Notice, FAQ, Q&A >>
Michael Kors Dillon Satchel/Official Genuine Products Shipped from USA
Michael Kors Dillon Satchel/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from Jen****Jan 15, 2019

    Hi. Just to check is your authentic?

    Answer : [Re] Inquiry for the item from Jen****

    Hello,

    As stated in our description, all of our products are 100% Authentic guaranteed!
    Our products come from online/in-store major department and retail stores. A good majority of our products will include a gift receipt or return label but there are minor occasions when one is not included. Please let us know if you have any other questions/concerns and we will gladly help. Thank you!

  • Question : Item no 7Feb 02, 2018

    Hello Seller, i wanted to buy item No7, brown colour but i still cant choose the colour :(

    Answer : [Re] Item no 7

    Hello,

    We are unsure of the item you are referring to. What is the style code of the product? Please let us know if you have any other questions. Thank you.

  • Question : Item code : 506649605Sep 18, 2017

    Hello, is this item in stock for size S dusty rose colour?

    Answer : [Re] Item code : 506649605

    Hello,
    We are currently out of stock. Please let us know if you have any further questions. Thank you for your consideration!

  • Question : Inquiry for the item from yua****Apr 10, 2017

  • Question : Inquiry for the item from yua****Apr 02, 2017

Michael Kors/Brooklyn Shoulder Bag/Official Genuine Products Shipped from USA
Michael Kors/Brooklyn Shoulder Bag/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from ica****Jan 15, 2019

    Can i check is the grommet in brick in stock? Please confirm. Thank you.

    Answer : [Re] Inquiry for the item from ica****

    Hello,

    We currently do not have the Brick Color in stock, but we do have a very limited quantity of the Grommet-Dark Caramel in stock. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from ing****Aug 06, 2018

  • Question : Quality of bag - HeavinessApr 13, 2018

[Marc Jacobs]Jan update /department store  90Type Wallet / Bag /Camera bag / from USA ♥
[Marc Jacobs]Jan update /department store 90Type Wallet / Bag /Camera bag / from USA ♥
Item Q&A
  • Question : Inquiry for the item from chl****Jan 14, 2019

    Why cannot find style 27?

    Answer : [Re] Inquiry for the item from chl****

    Hello,

    We are currently unsure of when we will restock that item anytime soon. Feel free to ask us questions regarding other products we currently have available that may be of your interest. Thank you.

  • Question : Inquiry for the item from nan****Jan 04, 2019

  • Question : Inquiry for the item from tin****Jan 04, 2019

    Hi seller, for style 27 option 2, would it be available soon?

    Answer : [Re] Inquiry for the item from tin****

    Hello,

    We are currently unsure of when we will restock that item.
    Feel free to ask us questions regarding any other great products we currently have available.
    Thank you.

  • Question : Inquiry for the item from car****Dec 27, 2018

    Hi , how can I choose for style 27

    Answer : [Re] Inquiry for the item from car****

    Hello,

    Unfortunately, it is currently unavailable hence why theres no drop down option. Feel free to check our shop for other items you may be interested in. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from mic****Dec 27, 2018

    Hi do you have style 27 no. 1 item available? I notice that you do not have this drop down option.

    Answer : [Re] Inquiry for the item from mic****

    Hello,

    Unfortunately, it is currently unavailable hence why theres no drop down option. Feel free to check our shop for other items you may be interested in. Let us know if you have any other questions. Thank you.

+View all Notice, FAQ, Q&A >>
[Marc Jacobs] 24 Type Backpack/Authentic from USA ♥
[Marc Jacobs] 24 Type Backpack/Authentic from USA ♥
Item Q&A
  • Question : Inquiry for the item from dar****Jan 14, 2019

    Hi, will u be restocking L12 black?

    Answer : [Re] Inquiry for the item from dar****

    Pls refer to the attached

    Question : [Re] Inquiry for the item from dar****

    Hello,

    We are currently unsure of when we will restock that item anytime soon. Feel free to ask us questions regarding other products we currently have available that may be of your interest. Thank you.

New Arrival]Michael Kors/Bedford Cross Messenger/Official Genuine Products Shipped from USA
New Arrival]Michael Kors/Bedford Cross Messenger/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from lor****Jan 11, 2019

    What is the weight of the bag? Is the material soft and flexible or a bit stiff? Thanks.

    Answer : [Re] Inquiry for the item from lor****

    Hello,

    The bag is not soft nor stiff, it is somewhere in between but more towards soft. As for the weight, you may check our listing description accordingly. Thank you.

  • Question : Inquiry for the item from cho****Jan 08, 2019

    Hi, Last night I hv placed an order of G1 Red MK Bedford Gusset Crossbody bag . Kindly pls 🙏check there is no defects and smell of the bag as it’s a gift for my wife’s birthday. Thank u very much!

    Answer : [Re] Inquiry for the item from cho****

    Hello,

    Regarding your recent order, we apologize to notify you that the product you have ordered is out of stock. There may have been an error in the process of inputting the quantity of the item in our shop which was out of our current process.
    We do currently have anther color in Mandarin in stock, or If there is another product that you are interested in that is within the same price, please inform us. If that is not preferred, you may also proceed to cancel your order.
    We apologize once again for the inconvenience and your consideration is greatly appreciated. Thank you.

    Question : [Re] Inquiry for the item from cho****

    Oh, in that case I would like to cancel the order as my wife still preferred red colour. I wish to get a refund. Thank !

    Answer : [Re] Inquiry for the item from cho****

    Hello,

    May you kindly request for a cancellation so we can comfirm your request accordingly. Thank you.

  • Question : Inquiry for the item from cho****Oct 11, 2018

    If no, I may consider taking the red piece...is it new piece in good condition as the I saw the comment of the review, there’s stains...sorry for asking that...

    Answer : [Re] Inquiry for the item from cho****

    Hello,

    All of our products are brand new from retail/authorized stores in which the condition is the same as purchased. We do the best of our abilities to inspect all items prior to shipping. Thank you.

  • Question : Inquiry for the item from cho****Oct 11, 2018

    Hi will u restock black colour?

    Answer : [Re] Inquiry for the item from cho****

    Hello,

    We will not be restocking that, as it has been discontinued. You can check our shop for other products you may desire. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from cho****Oct 11, 2018

    Hi seller, do u hv G1 Bedford Gusset bag in black colour?

    Answer : [Re] Inquiry for the item from cho****

    Hello,

    Please check our shop for stock, as the quantities show, If the item does not show up, then it is most likely out of stock. Thank you.

+View all Notice, FAQ, Q&A >>
[Marc Jacobs] 9Type Sling Bag/Authentic from USA ♥
[Marc Jacobs] 9Type Sling Bag/Authentic from USA ♥
Item Q&A
  • Question : Inquiry related delivery from csl****Jan 10, 2019

    Hi ! For large sling 10930 is it soft leather ? When is the color black in again ? Is color mushroom similar like brown ? If order by when i can have it ? Need it by 3rd week of jan . Thanks

    Answer : [Re] Inquiry related delivery from csl****

    Hello,

    The item you are regarding is more of a smooth, but considerably soft. And yes, the mushroom is similar to a brorwn color. We would advise you to order as soon as possible, as shipping and handling altogether will typically take approx 7-10 business days to deliver to Singapore, sometimes sooner. We greatly appreciate the patience of all of our customers. Please let us know if you have any more questions/concerns and we will gladly help!

  • Question : Inquiry related delivery from Teo****Jan 03, 2019

    Hi Seller,

    Can I know how long is the delivery to SINGAPORE ?

    Thanks

    Answer : [Re] Inquiry related delivery from Teo****

    Hello !,

    Shipping and handling altogether takes approx. 7-10 business days to deliver to Singapore, sometimes sooner. We greatly appreciate the patience of all of our customers. Please let us know if you have any more questions and or concerns and we will gladly help!

[Restock]Exclusive/Selena bag/Swagger/Drifter//Official Genuine Products Shipped from USA
[Restock]Exclusive/Selena bag/Swagger/Drifter//Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from soh****Jan 06, 2019

    Hi,
    Do you have style 6 in stock? Thanks.

    Answer : [Re] Inquiry for the item from soh****

    Hello,

    Unfortunately not, and we are currently unsure of when we will restock that item.
    Feel free to ask us questions regarding any other great products we currently have available.
    Thank you.

  • Question : Inquiry for the item from soh****Oct 09, 2018

    Hi, do you have style 6 in stock? Thanks.

    Answer : [Re] Inquiry for the item from soh****

    Hello,

    We are currently out of stock for Style 6. You can check our shop for other similar items you may be interested in. Let us know if you have any other questions. Thank you!

  • Question : EnquiryAug 27, 2018

  • Question : Inquiry for the item from ann****Jul 31, 2018

    Any new arrival ?

    Answer : [Re] Inquiry for the item from ann****

    Hello,

    There will be updates in stock coming soon. You may check our shop for updates accordingly. Thank you.

  • Question : Inquiry for the item from gni****Jul 25, 2018

    Is the drifter bag still available?

    Answer : [Re] Inquiry for the item from gni****

    Hello,

    Yes, we do have the drifter bag in stock. You may check our shop accordingly. Thank you~

+View all Notice, FAQ, Q&A >>
New Arrival Michael Kors Hamilton Large Tote//Official Genuine Products Shipped from USA
New Arrival Michael Kors Hamilton Large Tote//Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from Hot****Jan 05, 2019

    Hi, sl5 still in stock?

    Answer : [Re] Inquiry for the item from Hot****

    Hello,

    Yes, it is currently in stock according to our shop quantities. Let us know if you have any other questions. Thank you.

  • Question : stockAug 12, 2017

    you have stock for L9 now ?

    Answer : [Re] stock

    and SL8 have stock ?

    Question : [Re] stock

    Hello,

    We do have L9 and SL8 in stock. You may check our shop to see whether it is in stock or not. Please let us know if you have any other questions. Thank you!

  • Question : my orderApr 27, 2017

    hello,

    i had placed my order few days ago. When are you going to ship it? I see no schedule was arrange.

    Answer : [Re] my order

    Hello,

    We apologize to notify that the product that you have
    ordered is out of stock. We may have mistakenly put the
    wrong amount of stock up onto our shop and we dearly
    apologize for that. If there is another product that you
    may be interested in that is the same price, please let
    us know. If not, you may proceed to cancel the order.
    We apologize once again for the misfortune. Thank you.

    Question : [Re] my order

    What about SL 8 and SL 10?

    Answer : [Re] my order

    ???
    no reply?

    Question : [Re] my order

    still no reply? pls reply asap.....

    Answer : [Re] my order

    excuse me.... it has been almost a week you did not reply. i will report to qoo10 sg headquarter in 24 hours if there is no updates or reply from you.

    Question : [Re] my order

    We apologize for the delayed response, as there has been numerous orders to be handled. We thank you for your patience !

    Answer : [Re] my order

    then please answer my question. Which stocks do you have...

    Question : [Re] my order

    Hello,

    I apologize for the delay in filling your order.
    We have L-17 same size Hamilton Large in Black color but silver hardware.
    We thank you for your patience !

    Answer : [Re] my order

    isnt that L-18 for Hamilton Large in Black with silver hardware? But you told me previously no more stock and I had already cancelled the order due to your super long reply!

    Question : [Re] my order

    Hello!

    We apologize for the delayed response.
    We thank you for your patience !

  • Question : my itemJan 24, 2017

    Hi , i have purchased a bag from you since 17Jan ,it's been a week and till now it's still stated as shipping requested and no response from you . I would like to know on the updates of the item , thanks

    Answer : [Re] my item

    Hello,
    The item we were going to send you seemed to have a defect as we inspected it. There was a scratch on the handle and we are unable to ship that to you. Is there another item at the same price that you would like as a replacement ? Please tell us what you desire and we will go on over and ship it to you as soon as possible. Thank you !

    Question : [Re] my item

    Ok , do you have the black gold one instock ?

    Answer : [Re] my item

    Yes, We have.L-17 Black/Gold,
    We apologize again about the inconvenience.
    We thank you for your patience !

    Question : [Re] my item

    Ok i will get the black gold one then . Just to double check . It's authentic right

    Answer : [Re] my item

    Hello,
    Yes, we have sent it. And our products will always be 100% authentic, as we always get our items from the retail or department stores. Thank you for your cooperation

  • Question : Delivery (Order no. 198835424)Dec 22, 2016

    May I know when you will send out the bag? I placed my order on 17 Dec 2016 and the status is waiting to ship since then.

    Answer : [Re] Delivery (Order no. 198835424)

    Hello,
    The item we inspected appeared to be defected. We were not able to ship a defected item out and we were going to message you accordingly. We apologize for any inconvenience we may have caused. If you would like an item at the same price, please inform us and we will replace it and proceed to ship. Thank you.

    Question : [Re] Delivery (Order no. 198835424)

    Hi seller, so you mean you do not have any of that item I ordered? Why did you take so long to reply then? I remember you had 2 pieces on sale. Both pieces defective?

    Answer : [Re] Delivery (Order no. 198835424)

    Hello,
    Unfortunately, they each have different defects and would not proceed to ship a product with such flaws. If you would like an item at the same price, please inform us and we will replace it and proceed to ship. Thank you.

+View all Notice, FAQ, Q&A >>
[Coach]department store/North South Crossbody/Official Genuine Products Shipped from USA
[Coach]department store/North South Crossbody/Official Genuine Products Shipped from USA
Item Q&A
  • Question : 关于商品Ser****会员的咨询。Dec 28, 2018

    Hi! Sellers do you have this type? Thanks!

    Answer : [Re] 关于商品Ser****会员的咨询。

    Hello,

    We currently do not have that available. Feel free to check our shop for other items you may desire. Let us know if you have any questions. Happy Holidays!

  • Question : 关于商品Ser****会员的咨询。Dec 28, 2018

    Hi! Sellers do you have this type 43457 thanks!

    Answer : [Re] 关于商品Ser****会员的咨询。

    Hello,

    Please provide to us a product number along with the color so we can further assist you. Thank you.

Michael Kors Soan Cross Shoulder Bag/Official Genuine Products Shipped from USA
Michael Kors Soan Cross Shoulder Bag/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from chr****Dec 28, 2018

  • Question : Inquiry for the item from mab****Mar 09, 2018

    Hi does it comes with dust bag and paper carrier?

    Answer : [Re] Inquiry for the item from mab****

    Hello,

    As stated in our description, all of our products are 100% Authentic guaranteed! Our products come from online/in-store major department/retail stores. A good majority of our products will include a gift receipt or return label but there are minor occasions when either is not included. As for the dustbag, if the product did originally include it, we will send it to you as well. Please let us know if you have any other questions/concerns and we will gladly help. Thank you!

  • Question : Inquiry for the item from gra****Jan 31, 2018

    Omg... you are so not responsive. If you cant ship by the date i specified. Pls cancel my order.

    Answer : [Re] Inquiry for the item from gra****

    Hello,

    We apologize to notify you that the product that you have
    ordered is out of stock. There may have been an error in the process of inputting the quantity of the item in our shop and we dearly
    apologize for that. If there is another product that you
    are interested in that is the same price, please inform us. If that is not preferred, you may proceed to cancel your order.
    We apologize once again for the inconvenience and your consideration is greatly appreciated. Thank you.

  • Question : Inquiry for the item from gra****Jan 29, 2018

  • Question : Inquiry for the item from rj_****Nov 27, 2017

    Dear seller,

    Can you confirm the dimensions of the large sloan black colour handbag? Thanks a lot.

    Answer : [Re] Inquiry for the item from rj_****

    Hello,

    Please click on the image of the product on the link as you scroll down, the details regarding dimensions will all be contained there. Please let us know if you have any other questions. Thank you.

+View all Notice, FAQ, Q&A >>
[Coach] department store Exclusive Sale Coach Swagger/Official Genuine Products
[Coach] department store Exclusive Sale Coach Swagger/Official Genuine Products
Item Q&A
  • Question : Inquiry from lia****Dec 28, 2018

    Please reply me. My question was black clr L01 got re-stock? See attach file pls

    Answer : [Re] Inquiry from lia****

    47261 SV/BLACK

    Question : [Re] Inquiry from lia****

    Hello,

    It is unlikely that we will restock that anytime soon, Feel free to check our shop for other items you may be interested in. Let us know if you have any questions. Thank you.

  • Question : Inquiry from lia****Dec 19, 2018

    Hi can I know got re-stock?

    Answer : [Re] Inquiry from lia****

    Hello,

    What color are you referring to for the product? Let us know. Thank you.

  • Question : Inquiry from joa****Nov 26, 2018

    Is the item authentic? Does it come with dust bag

    Answer : [Re] Inquiry from joa****

    Hello,

    As stated in our description, all of our products are 100% Authentic guaranteed! Our products come from online/in-store major department/retail store. As for the dustbag, it varies on what you order, as many handbags include dustbags, but some of the smaller products may not. Please let us know if you have any other questions/concerns and we will gladly help. Thank you!

  • Question : Inquiry related delivery from que****Jun 17, 2018

  • Question : Check Stock Availablity (S6 - 52385-LI/ Black)Jun 14, 2018

    Hi ,

    please advise if you have stock for S6 - 52385-LI/ Black, i would like to place order if there is stock avaialble.

    Thank you.

    Answer : [Re] Check Stock Availablity (S6 - 52385-LI/ Black)


    2018-06-14 15:21:30

    Hello,

    We are currently out of stock for the s6 black. You may check the other bags in our shop to see if perhaps you may want another option. Let us know if you have any other questions. Thank you.

+View all Notice, FAQ, Q&A >>
[Coach] 11 Type Chelsea Hobo bag /Official Genuine Products Shipped from USA
[Coach] 11 Type Chelsea Hobo bag /Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from car****Dec 25, 2018

    When will style 4 bronze be restock?

    Answer : [Re] Inquiry for the item from car****

    Hello,

    We are unsure of when we will be restocking sometime soon. Feel free to check our shop for other items you may be interested in. Let us know if you have any other questions. Thank you.

[Coach] Deparment stores Limited edition Poppy/Madison/Legacy Exclusive Sale/Official Genuine Products all stock from USA
[Coach] Deparment stores Limited edition Poppy/Madison/Legacy Exclusive Sale/Official Genuine Products all stock from USA
Item Q&A
  • Question : Inquiry for the item from est****Dec 22, 2018

  • Question : Inquiry for the item from shi****Jul 28, 2018

    hi seller,

    can I know for the bag model in the attachments photo, type of leather is it glossy or matt type. Is soft type of leather or slight hard type.

    Any other colour .

    Thank you.

    Answer : [Re] Inquiry for the item from shi****

    Hello,

    Unfortunately, that product has been sold out and we have been unable to change the stock quantities due to system errors. We also do not have any other colors of that style. You may check our shop for many other options that you may be interested in. Thank you.

  • Question : Inquiry for the item from kat****May 15, 2018

    hi, are they brand new and authentic items? i been looking for coach poppy bags so long ☺️ thank you

    Answer : [Re] Inquiry for the item from kat****

    Hello,

    As stated in our description, all of our products are 100% Authentic guaranteed!
    Our products come from online/in-store major department/retail stores. A good majority of our products will include a gift receipt or return label but there are minor occasions when either is not included. Please let us know if you have any other questions/concerns and we will gladly help. Thank you!

  • Question : Inquiry for the item from lim****May 05, 2018

New Arrival Michael Kors Hamilton Tote//Official Genuine Products Shipped from USA
New Arrival Michael Kors Hamilton Tote//Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from wal****Dec 16, 2018

    Hi seller, anymore stock for model HM13 navy?

    Answer : [Re] Inquiry for the item from wal****

    Hello,

    We are unsure if we will be restocking the HM13 Navy sometime soon. You may check our shop for similar items you may be interested in. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from Van****Jul 07, 2018

    Do you have the natural sand colour of the python print of the Hamilton model or any other model with natural
    Sand python print ?? If not when can you restock

    Attached is the model I am looking for in natural python colour

    Answer : [Re] Inquiry for the item from Van****

    Hello,

    We currently have the Large Hamilton Tote, Ombre Natural Sand Colour, and many Clutch and Crossbags in that color. Let us know if you have interest among those or what is currently in our shop. Thank you.

    Question : [Re] Inquiry for the item from Van****

    Could you tell
    Me where can I see those products ? Or share the link

    Answer : [Re] Inquiry for the item from Van****

    I could not find any nautural sand colour Hamilton tote on your shops please share the link if I am
    Missing it the info

    Question : [Re] Inquiry for the item from Van****

    The one attached in the image is the Mott Chain Swag Shoulder Bag.
    We also have the Ruby CrossBag Natural. Let us know if you would like it. Thank you.

    Answer : [Re] Inquiry for the item from Van****

    I thought you were talking of Hamilton large tote in ombré sand Natural
    Do you have that ? I need a large bag in the same print

    Question : [Re] Inquiry for the item from Van****

    Do you have a large size for this model ??

    Answer : [Re] Inquiry for the item from Van****

    This model

    Question : [Re] Inquiry for the item from Van****

    Hello,

    We do have the model shown in the image but no large size for that. Thank you.

    Answer : [Re] Inquiry for the item from Van****

    Any other bag in same python snake print large size??

    Question : [Re] Inquiry for the item from Van****

    What we have listed for you is what we currently have

    Answer : [Re] Inquiry for the item from Van****

    Hello I saw this bag previously on your listing but don’t find it any more can you confirm if this model is avaiable and also if not are you going to re stock
    ??

    It is the michael kors Hamilton distressed bag

    Question : [Re] Inquiry for the item from Van****

    Hello,

    We will be restocking one more of the MK Hamilton distressed. You may check for updates accordingly. Thank you.

    Answer : [Re] Inquiry for the item from Van****

    Do let me know once you re stock the distressed bag

    Question : [Re] Inquiry for the item from Van****

    Hello,

    We will be restocking the Large sized MK Hamilton distressed. Do let us know if you are still interested. Thank you.

    Answer : [Re] Inquiry for the item from Van****

    I will be keen for the medium
    Size please

    Question : [Re] Inquiry for the item from Van****

    I will be keen for the medium
    Size please

    Answer : [Re] Inquiry for the item from Van****

    Hello,

    Unfortunately we will not be restocking that in size medium. Thank you

    Question : [Re] Inquiry for the item from Van****

    Hi seller did you manage to restock the large size of the distressed bag ??

    Answer : [Re] Inquiry for the item from Van****

    Hello,

    Just to be sure of the model you are speaking of, please send us an image and/or model number. Thank you.

    Question : [Re] Inquiry for the item from Van****

    This is the model I am
    Referring to if u have restock

    Answer : [Re] Inquiry for the item from Van****

    Hello,

    Yes, we are currently working on restocking that product. Stay tuned for updates on our shop sometime soon~

  • Question : Inquiry for the item from fsd****Sep 25, 2018

    When will you have other colors for the large Hamilton bag? The listing shows a green color one but when I select "large", you only have vanilla and black.

    Answer : [Re] Inquiry for the item from fsd****

    Hello,

    The colors currently in stock is whats currently available. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from mar****Jul 03, 2017

    Do you have Hamilton large bag , color pearl grey. ?

    Answer : [Re] Inquiry for the item from mar****

    Hello,
    Unfortunately, we do not. Please let us know if you have any questions/concerns. Thank you for reaching out to Shopoholic!

  • Question : Inquiry for the item from jz1****Jun 10, 2017

    Any restock for Brown logo.. and wonder if u have anymore stock on hand for the black logo cos it mention there is only 1 left..thanks

    Answer : [Re] Inquiry for the item from jz1****

    Hello!

    We will not be restocking that. That item is no more llonger available in USA store.
    Thank you for your interest. Please check out our other products in the mean time !

+View all Notice, FAQ, Q&A >>
[Michael Kors] Soan Cross Shoulder Bag / Official Genuine Products
[Michael Kors] Soan Cross Shoulder Bag / Official Genuine Products
Item Q&A
  • Question : Inquiry for the item from dor****Dec 13, 2018

    Hi seller, may I know for the model L2 Silver, is the bag surface rough or smooth? Will it hook onto lace or silk clothing? Thank you.

    Answer : [Re] Inquiry for the item from dor****

    Hello,

    Apologies for the delayed response. The product is not rough nor is it smooth. It is a soft material that will not hook onto lace or silk clothing. We are aware of the type of material you are concerned of, but the L2 silver is not that case. Let us know if you have any other questions. Thank you.

  • Question : Inquiry related return and exchange from Poe****Dec 11, 2018

    Dear seller
    I bought last week XL1 MK Bag and it is too big for me to wear .
    Can I change to M4? Pls advise asap

    Answer : [Re] Inquiry related return and exchange from Poe****

    Hello,

    According to our policies, we typically do not offer returns or exchanges, but if you would like, we can deduct $40 for shipping and handling fees and you must ship the item back via express in the same condition as sent. Let us know what you would like to do. Thank you.

  • Question : Inquiry for the item from 211****Dec 05, 2018

    Hi check with you, does it come with box n paperbag? Thks..

    Answer : [Re] Inquiry for the item from 211****

    Hello,

    We currently do not offer extra boxes, as the shipping rates are not reasonable. However, depending on the product, it can include dustbag and also gift receipts. Let us know what produt you are referring to and perhaps we can help you further. Thank you.

  • Question : Sloan Large Quilted-Leather Shoulder Bag in Black/SilverOct 17, 2018

  • Question : 关于商品liz****会员的咨询。Aug 29, 2018

    What is the difference between the two bags xl1 and xl2?

    Answer : [Re] 关于商品liz****会员的咨询。

    Hello,

    The quilting patterns differ between the two, as you may see in the images if you scroll down on the listing and click on details. Thank you.

+View all Notice, FAQ, Q&A >>
[Polo Ralph Lauren]  department store 45 Type Wallet / BAG Collection ♥from USA
[Polo Ralph Lauren] department store 45 Type Wallet / BAG Collection ♥from USA
Item Q&A
[Tommy Hilfiger]  department store 9 Type Canvas tote bag
[Tommy Hilfiger] department store 9 Type Canvas tote bag
Item Q&A
  • Question : Inquiry for the item from arm****Dec 11, 2018

  • Question : Inquiry for the item from bab****Dec 01, 2018

[Coach] department store Taylor /Horse and Carriage Tote/Official Genuine Products Shipped from US
[Coach] department store Taylor /Horse and Carriage Tote/Official Genuine Products Shipped from US
Item Q&A
[Kipling] department store 71 TYPE Cross / Backpack / from USA / 100%AUTHENTIC
[Kipling] department store 71 TYPE Cross / Backpack / from USA / 100%AUTHENTIC
Item Q&A
  • Question : Inquiry for the item from asu****Oct 17, 2018

    Re: order no: 277428495

    hi, with reference to the above order, my bag purchase is not complete cos it’s missing the strap. kindly advise. thanks

    Answer : [Re] Inquiry for the item from asu****

    Hello,


    As previously said, if you were referring to the strap, there should be one inside of the bag, as they are originally there. We ship these out the way they were purchased and everything remains untouched. This has yet to happen for us before. Please let us know if it happens to be inside the bag, Thank you.

    Question : [Re] Inquiry for the item from asu****

    there is really none inside. i’ve checked & scrutinise inside the bag including the zip pocket, checked the mailer pack. none. i should use the video when opening the package for proof. why should i be needing another strap. this is not first time i bought bags & wallets from you. i know how professional you guys are hence keep coming back to you. that’s why i’m puzzled with this one. perhaps it’s a mistake from the production side. i don’t know. so what should i do with this bag :(

    Answer : [Re] Inquiry for the item from asu****

    Hello,

    That is quite odd, as we inspect all of our shipments to make sure everything is included. We will investigate further and see what we will be able to do, as this has not occured before. Thank you for understanding our situation, and we will update you accordingly.

    Question : [Re] Inquiry for the item from asu****

    Thx so much for looking into it. Looking forward to your favourable update.

    Answer : [Re] Inquiry for the item from asu****

    well, it’s been over a month. no news means bad news in this case. thanks for trying anyway.

    Question : [Re] Inquiry for the item from asu****

    Hello,

    We apologize for the delayed notice, but we did not have any other straps to replace, so we contacted the store directly but we have yet to hear back from the merchant. We ship out all of our products the same way as purchased, and it seems it may have not been included from the beginning. Let us know how we should go about for resolving this situation. Thank you.

  • Question : Inquiry related delivery from lee****Oct 06, 2018

  • Question : Inquiry for the item from wen****Aug 27, 2018

    Hi seller. Just want to feedback that the Inner zip of the bag that I bought was a defect, it is zipped shut. Please do a proper quality check before you send it out. Pity I did not do a thorough check when I received it.

    Answer : [Re] Inquiry for the item from wen****

    Hello,

    We thoroughly check all of our products before shipping out. What seems to be the issue with the zipper? We are unsure of what you are referring to.

  • Question : Inquiry for the item from pfa****May 12, 2018

    Hi, I’m looking for a backpack as diaper bag. May I know which model is the biggest size you carry. I’m rather confuse despite the description has stated the measurement. Appreciate your advise and looking forward to your prompt reply. Thanks!!

    Answer : [Re] Inquiry for the item from pfa****

    Hello,

    BT, KA, and S are few of the big models that we currently carry. Our description does have the dimensions of the measurements stated for you to see. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from may****May 09, 2018

    Interested in the Bess crossbag metalic pewter B3 when will it be restock

    Answer : [Re] Inquiry for the item from may****

    We will not be restocking that. Feel free to check our shop for many other options that you may desire. Thank you.

+View all Notice, FAQ, Q&A >>
[Tory Burch] department store 79 Type Wallet / BAG Collection ♥from USA
[Tory Burch] department store 79 Type Wallet / BAG Collection ♥from USA
Item Q&A
  • Question : Inquiry for the item from nev****Nov 25, 2018

  • Question : Inquiry for the item from han****Sep 30, 2018

    Hi ...is Tory Burch robinson middy satchel style 11139730 in stock??

    Answer : [Re] Inquiry for the item from han****

    Hello,

    Yes, it is currently in stock if you check our shop. Please check under Tory 9 Color 3 regarding the bag you requested. Thank you.

  • Question : Inquiry for the item from Pei****Sep 13, 2018

  • Question : dimensionJul 02, 2018

    Hi seller, the Tory 6 mini ella tote indicated 25cm L x 23cm ht but other seller mini ella is at least 33cm in length. Is your measurement correct ? Thanks

    Answer : [Re] dimension

    Hello,

    Unfortunately, due to there being no stock for the mini ella tote, we are unable to clarify that the measurements are 100% accurate. Let us know if you have any other questions. Thank you.

    Question : [Re] dimension

    Hi seller
    Means this item is out of stock ? cuz your page indicate 1 qty ? Thanks.

    Answer : [Re] dimension

    Hello,

    We do not have it in stock, there are some technical difficulties with the servers. Thank you.

  • Question : Inquiry for the item from Joy****Jun 11, 2018

+View all Notice, FAQ, Q&A >>
[Michael Kors]Medium Mercer/Official Genuine Products Shipped from USA
[Michael Kors]Medium Mercer/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from 212****Nov 24, 2018

    hi
    Does the bag come with the original dust bag and paper bag?
    Thank you

    Answer : [Re] Inquiry for the item from 212****

    Hello,

    The key rings do not include dust bags, but some do include mini boxes. Let us know if you have any other questions. Thank you.

★Best gift idea★COACH/Key Charm Bag Charm/Offiicial Genuine Products Shipped from USA
★Best gift idea★COACH/Key Charm Bag Charm/Offiicial Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from 212****Nov 22, 2018

    hi

    will it come with the dust bag and the paper bag/box?
    thanks

    Answer : [Re] Inquiry for the item from 212****

    Hello,

    The key rings do not include dust bags, but some do include mini boxes. Let us know if you have any other questions. Thank you.

Exclusive Sale on Qoo10 Coach Crossbody/Official Genuine Products Shipped from USA
Exclusive Sale on Qoo10 Coach Crossbody/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from eil****Sep 14, 2018

  • Question : Inquiry for the item from jo_****Mar 07, 2018

    Is M12 saddle available?

    Answer : [Re] Inquiry for the item from jo_****

    Hello,

    Unfortunately, M12 is not available. You can check our stock for other products you may desire. Thank you.

  • Question : Inquiry for the item from joh****Aug 27, 2017

    Would M8 be restocked?

    Answer : [Re] Inquiry for the item from joh****

    Hello,

    We will not be restocking that. M8) is discontinued.
    Thank you for your interest. Please check out our other products in the mean time !

    Thank you for reaching out!

  • Question : Inquiry related cancel and refund from win****Jun 04, 2017

    order 216217984. wrong item delivered. requested for return address but no reply. kindly reply asap to my previous mesaages and mail correct item immediately. I have waited very long for your reply

    Answer : [Re] Inquiry related cancel and refund from win****

    Hello,
    We apologize for the inconvenience. We will replace your item immediately with all shipping costs covered. Please inform us with the tracking number once shipped.

    Please sent to us
    address:199-30 24th RD Whitestone Ny 11357, USA
    Kyenghee Ann

    Thank you for your cooperation and we will assure better quality service for you, our customer.

  • Question : [Cancel / Refund] Related InquiriesMar 03, 2017

    Hi!

    I recently tried to cancel my order when shipping was scheduled. I understand that you have to process on your side for the cancellation to go through.

    I have sent you a number of mails but you have not replied to them. I would appreciate if you will let me know the status of my order. If you had already send out my item when I tried to cancel then please let me know so I can withdraw the cancellation.

    If not, kindly proceed with the cancellation as soon as possible. Attached is the details of my order.

    Thank you.

    Answer : [Re] [Cancel / Refund] Related Inquiries


    We cancelled already your order.
    Thank you.

+View all Notice, FAQ, Q&A >>
Exclusive Sale on Qoo10 Coach Kristin Collection/Official Genuine Products Shipped from USA
Exclusive Sale on Qoo10 Coach Kristin Collection/Official Genuine Products Shipped from USA
Item Q&A
  • Question : 关于商品tan****会员的咨询。Oct 31, 2018

    你们的system 有问题,之前我order H3,你们说Out of stock, 我取消了订单,又看到H3有1个,如果沒货,請不要誤倒买家

    Answer : [Re] 关于商品tan****会员的咨询。

    Hello,

    The system has not yet been updated for the product quantities. We apologize for the inconvenience. Let us know if you have any other questions. Thank you.

  • Question : Inquiry for the item from riz****Apr 14, 2017

  • Question : [About Item] Related InquiriesFeb 05, 2017

    So is L1 really available? How old is the stock?

    Answer : [Re] [About Item] Related Inquiries

    Hello,

    Currantly, L1 is out of stoock.
    We will try the best of our ability to restock
    them but there is no guarantee.
    We apologize again about the inconvenience.
    Thank you for reaching out!

  • Question : [About Item] Related InquiriesDec 18, 2016

    Any restock for sp1 or sp2?

    Answer : [Re] [About Item] Related Inquiries

    Hello,
    We will try the best of our ability to restock
    them but there is no guarantee.
    We apologize again about the inconvenience.

  • Question : [About Item] Related InquiriesDec 09, 2016

    When restock sp1-6??

    Answer : [Re] [About Item] Related Inquiries

    Hello,
    We will try the best of our ability to restock
    them but there is no guarantee.
    We apologize again about the inconvenience.

+View all Notice, FAQ, Q&A >>
Michael Kors Jules/Frankie Drawstring Crossbody/Official Genuine Products Shipped from USA
Michael Kors Jules/Frankie Drawstring Crossbody/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry related delivery from ivy****Oct 29, 2018

    What is the delivery duration? Can reach by 7 Nov if order today or tomorrow?

    Answer : [Re] Inquiry related delivery from ivy****

    Hello,

    Shipping and handling altogether typically will take approximately 7-10 business days to deliver to Singapore (sometimes sooner). We greatly appreciate the patience of all of our customers. Please let us know if you have any more questions and or concerns and we will gladly help!

  • Question : Inquiry for the item from che****Jul 05, 2018

  • Question : Contact infoAug 02, 2016

    Hi there,

    Your products are looking great, is it possible to get your contact info from you?

    Looking forward for your reply! (:

    Thanks!
    Kaylene

    Answer : [Re] Contact info

    Hello !
    You can reach us at :

    shopoholicny@gmail.com

    Question : [Re] Contact info

    I have emailed you earlier on! (: Please check and hope to hear good news from you!

    Answer : [Re] Contact info

    We will be looking at the email very soon. Thank you.

  • Question : Any dust bag included for Item code : 459562795Apr 27, 2016

    Dear Seller

    Please refer above and advise.

    Tq

    Answer : [Re] Any dust bag included for Item code : 459562795

    Previous message has been responded to. Thank you.

[Coach] department store Clutch Crossbody/Official Genuine Products Shipped from USA
[Coach] department store Clutch Crossbody/Official Genuine Products Shipped from USA
Item Q&A
  • Question : Inquiry for the item from car****Oct 25, 2018

  • Question : Inquiry for the item from jae****Oct 08, 2018

    Can style 3 fit iPhone Xs Max?

    Answer : [Re] Inquiry for the item from jae****

    Is there still stock for style 3 azure?

  • Question : Inquiry for the item from avv****Jun 12, 2018

    hi do you have plain black for style 4?

    Answer : [Re] Inquiry for the item from avv****

    Hello,
    We will try the best of our ability to restock
    them but there is no guarantee.
    We apologize again about the inconvenience.

COACH{Limited Edition}Shoulder Bag/Official Genuine Products Shipped from USA
COACH{Limited Edition}Shoulder Bag/Official Genuine Products Shipped from USA
Item Q&A
  • Question : LG-11 Laser Cut Op Art White MaggieOct 13, 2018

    hi,
    Been looking for this for awhile. Please contact me when you have stock. Maggie is very functional bag. Great for travel.
    Thank you in advance

    Answer : [Re] LG-11 Laser Cut Op Art White Maggie

    Hello,

    Which product are you refering to exactly? Provide us with the model number or Style/Color code so we can indicate that. Thank you.

  • Question : Inquiry for the item from qqc****Jul 27, 2017

    Is stock will coming again Lg3 B4 navy

    Answer : [Re] Inquiry for the item from qqc****

    Hello!

    We will not be restocking that. Thank you for your interest.
    Please check out our other products in the mean time !

  • Question : Inquiry for the item from qqc****Jul 27, 2017

    Is stock will coming again Lg3 B4 navy

    Answer : [Re] Inquiry for the item from qqc****

    Hello!

    We will not be restocking that. Thank you for your interest.
    Please check out our other products in the mean time !

  • Question : Inquiry for the item from yu_****Jun 10, 2017

    Is this a new design? Or is it available?

    Answer : [Re] Inquiry for the item from yu_****

    Hello,

    We just updated these products.
    so, all items available now.
    Thank you for reching out!